Frequently Asked Questions

How do I place an order?

Placing an order is simple! Just complete the quiz, choose your orthotic color, add it to your cart, and complete checkout. Once your order is confirmed, we’ll send you our foam impression kit with clear step-by-step instructions. After you send your impressions back to us, our in-house lab will custom craft your orthotics.
Do you offer free shipping?

Yes! We proudly offer free shipping on all orders within the continental United States — no minimum purchase required. That includes sending you the foam impression kit, returning it to our lab, and delivering your finished orthotics.
What is your return or exchange policy?

We want you to be completely in love with your custom orthotics. That’s why we offer a 180-day comfort guarantee. From the day you receive your orthotics, you have up to 180 days to decide if they’re the perfect fit for you. Please contact us within 30 days of receiving your orthotics, if you need adjustments. If you’re not completely satisfied, we’ll work with you to adjust, remake, or replace them at no additional cost. If you still don’t love them after adjustments, we’ll provide a full refund.
How long will it take to get my order?

Once we receive your completed foam impressions, our lab typically takes 10 business days to create your custom orthotics. Shipping time varies by location but usually adds an additional 3 business days. We’ll keep you updated every step of the way with tracking information.
How do I send in my foam impression kit?

Your kit includes a prepaid shipping label for easy returns. Simply follow the included instructions to create your foot impressions, place them back in the box, attach the prepaid label, and drop the box off at the nearest location.
Is Texas Foot Orthotics’ technology proven to capture an optimal foot impression and fabricate orthotics that last?

Yes. Our technology has been tried, tested, and trusted for over 48 years when it comes to capturing precise foot impressions and manufacturing durable, medical-grade orthotics.

Unlike app-based scans that skip the physical impression step or 3D-printed orthotics with questionable durability, our system ensures a true, full-foot mold and time-tested fabrication methods for maximum comfort, accuracy, and longevity.
Can I use my health insurance or FSA/HSA?

While we do not bill insurance directly, many customers use their FSA (Flexible Spending Account) or HSA (Health Savings Account) funds to purchase orthotics. Check with your plan provider to confirm coverage.
How long do Texas Foot Orthotics last?

With proper care, custom orthotics typically last 3-7 years, depending on your activity level and foot structure. We recommend checking them yearly to ensure they’re still providing optimal support.
What type of shoes will my orthotics fit in? And which shoes are best?

Your custom orthotics will fit in most casual shoes, including sneakers, boots, and loafers. For best results, choose lace-up shoes with removable insoles, a firm heel, and enough depth to hold the orthotic securely.

They can also work in some dress shoes, but space is tighter. Slip-ons, thin flats, and sandals generally aren’t a good match because they lack structure and support.
Do I need a referral or prescription to get custom orthotics?

No. You do not need a referral to order from us. Our doctor is licensed to write custom orthotic prescriptions for our patients, so you can get medical-grade orthotics directly, without extra appointments or paperwork.
Where are your orthotics made?

Proudly right here in the USA! Every pair is handcrafted in our own American lab, supporting local jobs and ensuring the highest quality standards from start to finish.
Are my orthotics really custom?

Absolutely. Every pair of our orthotics is made just for you — no pre-made templates or generic inserts. We start by capturing an exact 3D mold of your feet using our foam impression kit. From there, our in-house lab designs and fabricates your orthotics to match your unique foot shape, gait, and support needs.

Unlike many brands that only focus on the arch area, we make precise adjustments to the entire foot — from heel to toe. This ensures optimal alignment, balanced pressure distribution, and maximum comfort whether you’re standing, walking, or running.

The result is a truly custom orthotic built to support your feet, your way.
Do you do adjustments or modifications? What if my orthotics don’t fit?

If your orthotics feel uncomfortable or don’t fit your shoes, contact us within 7 days. We’ll work with you to make the necessary adjustments, so you get the perfect fit. If you’re not completely satisfied, we’ll work with you to adjust, remake, or replace them at no additional cost.

How long will it take to feel relief?

The majority of our custom orthotics are designed for immediate comfort. However, if you experience initial discomfort, we recommend consistent daily wear to allow your feet adequate time to adapt.
How do I clean my custom orthotics?

No special cleaning is required! If needed, simply wipe them down with a damp towel. Our orthotics don’t absorb odor, sweat, or moisture, but avoid heat, as the glue used in manufacturing can be affected.
I have a pair of custom orthotics from my doctor, will these be as good?

Absolutely. Your orthotics will be designed and crafted by a licensed podiatrist and orthotist, using the same medical-grade materials and fabrication standards found in clinical settings.

In many cases, our process goes a step further — because we work directly from your foot impressions and make precise adjustments from heel to toe, your orthotics can provide the same level of support as those from your doctor, and often even better.

You’ll receive professional, medical-grade orthotics tailored to your exact needs — without the clinic markup or extra appointments.

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Why Choose Texas Foot Orthotics?

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Portrait of Dr. Michael Saldino at Texas Foot & Ankle Institute, showcasing testimonials from his patients

Dr. Michael Saldino,
Medical Director

Why settle for generic solutions? In our state-of-the-art lab, Dr. Michael Saldino takes a hands-on approach to ensure every orthotic is precision-crafted for maximum results. Recognized as one of the nation’s leading foot and ankle specialists, Dr. Saldino is an ABCOP-Certified Prosthetist and Orthotist and Board Certified in Podiatry and Reconstructive Foot and Ankle Surgery. With more than 25 years of experience and over 50,000 feet treated, he combines unmatched expertise with a passion for precision. He delivers custom orthotics designed to restore comfort, improve mobility, and meet each patient’s unique needs.

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